CAE-Groupe website privacy policy

This privacy policy can be accessed via the following link:


Within the framework of its activities, the CAE website published by CAE Groupe, a company entered in the Paris Trade & Companies Register with the number 320 921 364 RCS and with capital of 304,110 euros (hereinafter “CAE Groupe”, “we”, “us”, “our”), collects and processes your personal data, as the data controller pursuant to the General Data Protection Regulation.
Ensuring the confidentiality of your personal data forms the basis for establishing a relationship of trust. Consequently, we take the protection of your personal data seriously when carrying out our activities, both online and in our offices.
The aim of this policy is to explain to you how we collect and process your personal data. It may be amended at any time, in particular to take account of developments in the technologies used, the release of new services and new regulations, in which case the new version will be published on our website. Nevertheless, we will notify you of any substantial changes made to this policy for your information.


Which categories of personal data do we process?
CAE Groupe collects and processes several types of personal data. This data mainly falls into the following categories:
Personal identification: your title, surname, first name, possibly your date of birth if you provided it intentionally. Likewise, if you post an opinion on our products on the website, you are assigned a pseudonym.
Your position: i.e. whether you are a consumer or a professional
Contact details: e-mail address, postal address and telephone number and other details such as your delivery and invoicing address.
Orders: products ordered, quantity of products ordered, their price, transport arrangements, history of orders placed, invoices, credit notes, details of product returns, possible discount coupons. Your payment details: payment method (bank card, Paypal, bank transfer, check, administrative payment order) and data relating to the payment method.
Your comments: possible comments/reviews you may have expressed and posted about our products directly on the website. These comments are linked to a pseudonym
Your messages: the content of messages you send to us and our replies,
User account information: your user name and your passwords for authentication and accessing the account.
Personal data that must be provided to enable us to implement the contract is identified by an asterisk. Should you fail to provide this data, we will be unable to provide you with the product or service in question.
Data not identified by an asterisk is optional and you can refuse to provide it.


When do we collect and process your personal data?
Your personal data is collected and/or processed at the time of:
•visiting our website,
•creating and managing your customer account, managing the rights to use your customer account,
•placing an order resulting in the provision of products and services,
•administratively and financially managing customer relations,
•sending sales or prospecting offers and/or newsletters depending on your choices,
•communication between us: the content of your messages, e-mails, letters or telephone calls to us (for example, the comments and reviews on products you write, or the questions you ask). When you contact us, telephone conversations may be listened to and recorded in order to improve customer relations,
•customer satisfaction surveys,
•organization of competitions, sponsorship operations,
•provision of your data by our business partners.


Why do we use your personal data?
We use your personal data for the following purposes:
  • Managing customer relations:
  • Creating and managing the customer account,
  • Providing products and services, including registering and fulfilling orders (delivery, invoicing and payment methods),
  • Managing payments, managing credit, collection and customer service,
  • Combating fraud and,
  • More generally, managing contractual relations,
  • Improving our range of products and services: surveys, analyses and statistics on the use of our website and our applications and our range of products and services,
  • Managing commercial prospecting and marketing operations:
  • Sending newsletters for our products and services,
  • Prospecting: sending correspondence (including e-mails and SMS) relating to our products and services.
  • Managing subscriptions to newsletters and commercial prospecting messages sent by CAE Groupe,
  • Offering personalized content: we may use your personal data to provide you with personalized content and advertising,
  • Managing participation in loyalty programs, events, competitions, draws.
  • Responding to users’ requests and communicating with them in relation to the products and services offered by CAE Groupe, their opinion of the products and services provided by CAE Groupe and significant changes and developments in products and services offered by CAE Groupe,
  • Processing and managing requests relating to after-sales service,
  • Performing statistical analyses,
  • Ensuring the security and confidentiality of your personal data,
  • Applying current legislation and regulations.


What is the legal basis for processing your personal data?
Depending on the circumstances, CAE Groupe processes your personal data on the following legal basis:
  • processing is necessary to fulfill a contract to which you are a party or is necessary to carry out pre-contractual measures: this is specifically the case for processing relating to:
  • the creation and management of your user account,
  • the provision of goods and services and, specifically, managing your orders, managing payments, etc.,
  • processing satisfies the legitimate interests of CAE Groupe and, specifically, its economic interests: this is specifically the case for processing for the purpose of:
  • combating payment fraud,
  • managing the website and its operational functions (including logistics),
  • resolving all technical issues, improving and developing new functionalities by taking account of use and/or feedback and requests from users,
  • compiling statistics,
  • commercial prospecting. As stated above, for processing for the purpose of commercial prospecting, we nevertheless obtain consent where required to do so by the applicable provisions,


This processing contributes to the security and improvement of its services by CAE Groupe and is thereby of benefit to both users and CAE Groupe without adversely affecting their fundamental interests, rights and freedoms. In certain cases, we are required to process and store your data by law: this is specifically the case for processing for the purpose of:
  • ensuring overall security, either on the website or in relation to the databases in which your data is stored,
  • managing invoicing, payment and collection. Tax and accounting obligations require us to collect and store your data,
  • and if required, on the basis of your consent.
To whom is personal data transmitted?
CAE Groupe’s authorized personnel are the recipients of your data. They only have access to your data where this is strictly necessary to achieve the purposes set out above.
As CAE Groupe forms part of an international group, we may share your personal data with other TKH Group companies for the purpose of studies and statistics. With your consent, we may also share this same data with TKH Group companies for commercial prospecting purposes.
We may also work with service providers acting as sub-contractors pursuant to the applicable regulations to provide services relating to the services that we offer you via the website. These service providers are specifically involved as part of hosting, storage, analysis, marketing, communication, accounting, delivery, payment, data processing, database management or even computer maintenance services. In this context, these service providers may have access to your personal data. These service providers only act on instructions from CAE Groupe, will only have access to your personal data for the purpose of providing these services (this means that they are not authorized to use it for any other purpose) and will be bound by the same security and confidentiality obligations as CAE Groupe.
Furthermore, we may disclose your personal data to the following:
  • the judicial, law enforcement or administrative authorities legally authorized to have this information
  • the stakeholders in legal proceedings to ensure our defense or exercise our rights


Do we transfer your personal data internationally?
We may transfer your personal data outside France and the European Economic Area. In this case, we ensure that appropriate measures are put in place to protect your personal data. These measures may include signing appropriate standard contractual clauses approved by the European Union, making use of service providers with Privacy Shield certification or service providers with restrictive business rules duly approved by a supervisory authority. You can contact us using our contact form for more details of these measures and to obtain a copy of the measures and guarantees put in place.


For how long is personal data stored?
We store your personal data for as long as necessary to achieve the purposes of processing. The retention period varies from one type of personal data to another as this depends on:
  • the need for CAE Groupe to store personal data regarding its activities
  • contractual obligations
  • legal obligations
  • the durations of the applicable requirements
  • the rules and recommendations published by the personal data protection authorities
In general, we store your personal data for the entire duration of the commercial relationship and/or the activation of your user account.
You can close your user account at any time by sending a request message using our contact form. In this case, we will delete all personal data we have relating to you from the active database in which it is stored, with the exception of data that we need to fulfill our contractual or legal obligations, in particular accounting obligations.
At the end of the commercial relationship and/or when the account is closed, the data is archived for the duration of the applicable requirements in this respect (which is currently five years) before being permanently deleted after this period.
Therefore, we may retain certain personal data despite your wish to close your account, in order to fulfill our legal or statutory obligations and in order to allow us to exercise our rights (e.g. to take legal action in any court and/or defend ourselves as part of a case before a court).


What security measures are in place for your personal data?
We regularly reexamine the technical and organizational measures put in place to protect our information and communication systems, in order to adapt them to the risks you face and prevent any loss, misuse or unauthorized modification of your personal data. Nevertheless, the security and confidentiality of personal data relies on everyone implementing best practice and we encourage you to be vigilant. It is your responsibility to keep the password you use to access our websites and/or application(s) secret. We will not ask you for your password, except to log in to your customer / user account.
CAE Groupe cannot control all the risks associated with operation of the Internet and we should like to draw your attention to the existence of potential inherent risks of its use and operation. We accept no liability in the event of harm caused by accessing or using our website, including in the case of a virus infecting your computer or any other material damage.


What are your rights?
You have the following rights:
  • Right of access: you have the right to know what personal data relating to you we have and to request a copy, as well as to request information on the purpose of this processing,
  • Right to rectification: you have the right to obtain the rectification of inaccurate personal data relating to you and, in certain cases, the erasure or limitation of its processing,
  • Right to object: you can object to the processing of your personal data for commercial prospecting purposes or processing based on CAE Groupe’s legitimate interests,
  • Right to restriction of processing: you have the right to ask us to restrict our use of your personal data in certain cases,
  • Right to erasure: you can ask us to erase your personal data (on certain conditions),
  • Right to data portability: where appropriate (where processing is based on consent or performance of the contract), you have the right to receive a copy of personal data that you have provided us with (in a machine-readable format) or to have this data transmitted to another company,
  • Right to withdraw your consent: you can withdraw the consent you gave for your personal data to be used where this is necessary, at any time.
  • Right to issue instructions regarding the fate of your personal data after your death: you can issue instructions that define the retention, erasure and disclosure of your personal data after your death.
  • Right to lodge a complaint with the relevant data protection authority (the CNIL in France).


How can you exercise your rights?
To exercise the above rights or obtain additional information about these rights, you can:
  • use the contact form, which is available in the “Contact us” section at the bottom of each page of our website,
  • click on the “My personal data” link on the home page of your account on our website. You can then exercise your right of access by directly exporting your personal data that we process, or use the aforementioned contact form to exercise the other rights you have,
  • or contact us using the following contact details:


Référent Protection des Données / Data Protection Officer
CAE Groupe
ZAC des Hauts de Wissous
Air Park de Paris
Bâtiment le Cormoran
3, Rue Jeanne Garnerin


When visiting and/or using our websites and/or applications, cookies or other trackers may be downloaded to your terminal (computer, tablet, smartphone) when you consent to your data being collected or where this collection is necessary for the provision of a service that you have expressly requested from us.
A cookie is a small text file placed on your terminal (computer, tablet, smartphone) when you visit a website. It is primarily used to collect information on your browsing on the website, to tailor this browsing to your requirements and provide you with personalized services. On your terminal, cookies are managed by your Internet browser.
We use cookies to help you easily browse our websites and for certain functions, including to analyze website traffic. Cookies can also recognize you when you log back in to the website, and offer you content tailored to your preferences and interests.
Certain cookies can collect personal data, including information that you enter, such as your user name, or information that you don’t provide directly relating to the device you are using and online identifiers (e.g. the IP address) or your online behavior.


Like the majority of websites, our website uses cookies that can be categorized as follows:
  • Cookies that are strictly necessary to provide a service that has been expressly requested: these are cookies that are essential for our website to function properly, such as shopping cart cookies, which allow our website to store the content of your shopping cart when you change page or view certain products.
  • Functionality cookies: these cookies are used to optimize and simplify your user experience. For example, they can store your previous choices (language, font size) or your password.
  • Audience measurement cookies: these cookies measure the audience and browsing by users on our website and also allow us to understand the channels via which you are directed to our website. They are used for internal purposes to help us offer you a better user experience (e.g. to assess a website’s performance or test different interfaces for the website). We often use research companies to provide these services, as a result, these cookies may be placed by a third party.
  • Cookies associated with operations relating to targeted advertising: these cookies are used to present you with personalized content (including advertising content) that is of interest to you, and also to assess the effectiveness of this content. This content may be presented on our websites or third party websites. We often entrust third party service providers with disseminating this content, as a result, some of these cookies may be placed by a third party.
  • Social media tracking cookies: these cookies are placed via social media sharing buttons on Facebook, Twitter, Pinterest, LinkedIn, Google and Viadeo integrated into our website. Data is automatically transmitted to these third parties when you visit pages of our website incorporating these buttons. For more information on how your data is processed in this respect, please read the privacy policies of these social media providers.
The personal data collected via cookies is never stored for longer than necessary to achieve the cookie’s purpose and, under no circumstances, for longer than the time recommended by the French Data Protection Authority (CNIL), i.e. 13 months following their placement.

The cookies used on our website are detailed below :



Type of cookies Cookie function
FORM_KEY Stores the randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST VIEW Allows visitors to view and amend their orders.
PERSISTENT_SHOPPING_CART A link to information about your shopping cart and viewing history, if you have requested it.
STF Information on products you have e-mailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a client is authorized to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to speed up page loading.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to speed up page loading.
MAGE-CACHE-STOCKAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to speed up page loading
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to speed up page loading.
Facilitates caching of content on the browser to speed up page loading.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to speed up page loading.
X-MAGENTO-VARY Facilitates caching of content on the server to speed up page loading.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content into other languages.
MAGE-TRANSLATION-STOCKAGE Facilitates translation of content into other languages.


Type of cookie

Cookie Function

Google Analytics

Audience analysis

Google Audiences

Uses an Internet search engine providing the results of targeted searches

Cookies associated with operations relating to targeted advertising

Type of cookie

Cookie function

Facebook Pixel

Personalized offers

Google Tag Manager

Personalized offers



Type of cookie

Cookie function

Facebook Connect

Allows Facebook users to create social plugins, graphic APIs and social channels

Facebook Pixel

Personalized offers


Allows Gmail users to create social plugins and to share a page by e-mail


Allows Pinterest users to create social plugins, graphic APIs and social channels


Allows LinkedIn users to create social plugins, graphic APIs and social channels


Allows Viadeo users to create social plugins, graphic APIs and social channels


Allows Twitter users to create social plugins, graphic APIs and social channels

You can amend your cookie settings at any time. By amending your Internet browser’s settings (click on your browser’s “Help” button to find out how to do this), you can choose to be alerted each time a cookie is sent, or to simply reject them but. In this case, certain functionalities of our websites will no longer be accessible.


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