CAE-Groupe website privacy policy

• Managing customer relations:
• Creating and managing the customer account,
• Providing products and services, including registering and fulfilling orders (delivery, invoicing and payment methods),
• Managing payments, managing credit, collection and customer service,
• Combating fraud and,
• More generally, managing contractual relations,
• Improving our range of products and services: surveys, analyses and statistics on the use of our website and our applications and our range of products and services,
• Managing commercial prospecting and marketing operations:
• Sending newsletters for our products and services,
• Prospecting: sending correspondence (including e-mails and SMS) relating to our products and services.
• Managing subscriptions to newsletters and commercial prospecting messages sent by CAE Groupe,
• Offering personalized content: we may use your personal data to provide you with personalized content and advertising,
• Managing participation in loyalty programs, events, competitions, draws.
• Responding to users’ requests and communicating with them in relation to the products and services offered by CAE Groupe, their opinion of the products and services provided by CAE Groupe and significant changes and developments in products and services offered by CAE Groupe,
• Processing and managing requests relating to after-sales service,
• Performing statistical analyses,
• Ensuring the security and confidentiality of your personal data,
• Applying current legislation and regulations.

• processing is necessary to fulfill a contract to which you are a party or is necessary to carry out pre-contractual measures: this is specifically the case for processing relating to:
• the creation and management of your user account,
• the provision of goods and services and, specifically, managing your orders, managing payments, etc.,
• processing satisfies the legitimate interests of CAE Groupe and, specifically, its economic interests: this is specifically the case for processing for the purpose of:
• combating payment fraud,
• managing the website and its operational functions (including logistics),
• resolving all technical issues, improving and developing new functionalities by taking account of use and/or feedback and requests from users,
• compiling statistics,
• commercial prospecting. As stated above, for processing for the purpose of commercial prospecting, we nevertheless obtain consent where required to do so by the applicable provisions,

• ensuring overall security, either on the website or in relation to the databases in which your data is stored,
• managing invoicing, payment and collection. Tax and accounting obligations require us to collect and store your data,
• and if required, on the basis of your consent.

• the judicial, law enforcement or administrative authorities legally authorized to have this information
• the stakeholders in legal proceedings to ensure our defense or exercise our rights

• the need for CAE Groupe to store personal data regarding its activities
• contractual obligations
• legal obligations
• the durations of the applicable requirements
• the rules and recommendations published by the personal data protection authorities

• Right of access: you have the right to know what personal data relating to you we have and to request a copy, as well as to request information on the purpose of this processing,
• Right to rectification: you have the right to obtain the rectification of inaccurate personal data relating to you and, in certain cases, the erasure or limitation of its processing,
• Right to object: you can object to the processing of your personal data for commercial prospecting purposes or processing based on CAE Groupe’s legitimate interests,
• Right to restriction of processing: you have the right to ask us to restrict our use of your personal data in certain cases,
• Right to erasure: you can ask us to erase your personal data (on certain conditions),
• Right to data portability: where appropriate (where processing is based on consent or performance of the contract), you have the right to receive a copy of personal data that you have provided us with (in a machine-readable format) or to have this data transmitted to another company,
• Right to withdraw your consent: you can withdraw the consent you gave for your personal data to be used where this is necessary, at any time.
• Right to issue instructions regarding the fate of your personal data after your death: you can issue instructions that define the retention, erasure and disclosure of your personal data after your death.
• Right to lodge a complaint with the relevant data protection authority (the CNIL in France).

• use the contact form, which is available in the “Contact us” section at the bottom of each page of our website,
• click on the “My personal data” link on the home page of your account on our website. You can then exercise your right of access by directly exporting your personal data that we process, or use the aforementioned contact form to exercise the other rights you have,
• or contact us using the following contact details:

• Cookies that are strictly necessary to provide a service that has been expressly requested: these are cookies that are essential for our website to function properly, such as shopping cart cookies, which allow our website to store the content of your shopping cart when you change page or view certain products.
• Functionality cookies: these cookies are used to optimize and simplify your user experience. For example, they can store your previous choices (language, font size) or your password.
• Audience measurement cookies: these cookies measure the audience and browsing by users on our website and also allow us to understand the channels via which you are directed to our website. They are used for internal purposes to help us offer you a better user experience (e.g. to assess a website’s performance or test different interfaces for the website). We often use research companies to provide these services, as a result, these cookies may be placed by a third party.
• Cookies associated with operations relating to targeted advertising: these cookies are used to present you with personalized content (including advertising content) that is of interest to you, and also to assess the effectiveness of this content. This content may be presented on our websites or third party websites. We often entrust third party service providers with disseminating this content, as a result, some of these cookies may be placed by a third party.
• Social media tracking cookies: these cookies are placed via social media sharing buttons on Facebook, Twitter, Pinterest, LinkedIn, Google and Viadeo integrated into our website. Data is automatically transmitted to these third parties when you visit pages of our website incorporating these buttons. For more information on how your data is processed in this respect, please read the privacy policies of these social media providers.

The cookies used on our website are detailed below :

FUNCTIONALITY COOKIES

AUDIENCE MEASUREMENT COOKIES

Cookies associated with operations relating to targeted advertising

COOKIES TRACEURS DE RESEAUX SOCIAUX

You can amend your cookie settings at any time. By amending your Internet browser’s settings (click on your browser’s “Help” button to find out how to do this), you can choose to be alerted each time a cookie is sent, or to simply reject them but. In this case, certain functionalities of our websites will no longer be accessible.

• for Internet Explorer™: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
• for Safari™: https://support.apple.com/safari
• for Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
• for Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
• for Opera™: https://help.opera.com/en/latest/web-preferences/#cookies